What to do if You Don't Trust Your Contractor in Portugal

Trust is the foundation of every renovation. When that trust breaks — through poor communication, missed deadlines, or hidden costs — the entire project starts to collapse.

Many expat homeowners in Portugal find themselves in this position: they’ve already paid deposits, work has started, and they’re losing confidence in their contractor. What can you do — legally and practically — before it’s too late?

Here’s what you need to know if you no longer trust your contractor in Portugal.

1. Step Back — and Assess the Facts, Not the Frustration

The first step is clarity. Separate emotion from evidence: what has actually gone wrong?

Create a simple table:

Problem	Date	Proof	Impact
Missed deadline	15 May	WhatsApp message	2 weeks delay
Wall cracked	10 June	Photos	Repainting needed

This record will be your foundation for any negotiation or claim.

Insight: A 2024 study by the Confederação Portuguesa da Construção e do Imobiliário (CPCI) found that 68% of renovation disputes escalate because clients have no written proof of nonperformance.

Tip: Stop giving verbal approvals. Communicate only in writing — email or WhatsApp counts legally in Portugal.

2. Review Your Contract — Especially the Payment Clauses

Before taking any action, review what you’ve signed. Does the contract include a payment schedule, milestones, or warranty clauses?

If the contract is vague, you still have rights under Portuguese Civil Code, which protects against:

• Breach of service contract (incumprimento contratual)

• Defective work (defeitos na obra)

• Abandonment without cause

Reference: ePortugal – Legal Guarantees for Construction Works

Tip: Never release another payment until deliverables are confirmed. If you’re unsure how to read your contract, get a professional review — Riviera Renovations offers bilingual contract assessments for expats before escalation.

3. Communicate Formally — and Professionally

Once doubts arise, clarity and tone matter. Avoid confrontation; instead, issue a written summary stating the problems, required corrections, and a deadline.

Example:

“Following our review of progress on the bathroom renovation, we note that several items remain incomplete. Please confirm your plan to complete the works by [date].”

This is known as a notificação formal and can later be used as legal evidence.

Reference: Idealista – Common Renovation Problems in Portugal

Tip: Always give reasonable deadlines (7–10 days) to correct or respond before taking next steps.

4. Bring in a Neutral Professional to Assess the Site

If you suspect poor workmanship, hire an independent engineer or project manager to inspect the site. They can produce a technical report (relatório técnico) — an objective record of what’s wrong and what it will cost to fix.

This report is essential if you plan to terminate the contract or claim compensation.

At Riviera Renovations, our takeover process always begins with this audit — identifying what’s salvageable and what must be redone.

Context: Portugal Homes – Housing Conditions Report found that over one-third of residential homes in Portugal show signs of poor workmanship or structural defects.

5. Stop Payments Until Clarity Is Restored

If you genuinely no longer trust the builder, freeze all remaining payments until:

• You receive proof of completed milestones

• Quality issues are corrected

• A new written plan is agreed

Insight: InvestRopa – Hidden Costs of Renovations in Portugal reports that cost overruns average 25–40% when clients continue paying without verification.

Tip: You are legally allowed to pause payment for incomplete or defective work. Just document your reasoning clearly to protect yourself.

6. Consider a Construction Takeover — Before It Gets Worse

Sometimes, the best decision is to end the contract and bring in professionals who can complete the work properly. A construction takeover allows a new team to step in, assess, repair, and finish your project with full documentation and management.

At Riviera Renovations, our takeover process includes:

• Technical audit and documentation review

• Legal and insurance check

• Budget and timeline revalidation

• Licensed trades and bilingual management

Once the site is stabilized, we rebuild progress through a structured schedule and transparent reporting — restoring confidence and control.

Reference: Pearls of Portugal – Construction Costs and Quality

7. Know Your Rights if You Terminate the Contract

If your contractor abandons the job or delivers substandard work, Portuguese Civil Code allows you to:

• Terminate the contract for cause

• Demand refund for unperformed work

• Request compensation for damages or delays

You’ll need documentation (photos, written messages, invoices) and ideally a technical report to quantify damage.

Reference: ePortugal – Consumer Rights for Defective Services

8. How Riviera Renovations Helps in These Cases

We are often called at this exact stage — when communication has failed and trust has broken. Our bilingual project managers act as client representatives, handling everything from documentation recovery to full-site rescue.

We help you:

• Verify what’s been paid vs. delivered

• Assess and document site condition

• Engage licensed trades to fix the issues

• Rebuild your renovation plan and finish the home safely
  

Whether your contractor walked away, made serious mistakes, or stopped answering messages — we can step in, stabilize, and complete your project.

Conclusion

Losing trust in your contractor doesn’t mean losing your home — it means it’s time to take control. With proper documentation, clear communication, and the right team, even a failing renovation can be rescued.

If you’re in Portugal and suspect your renovation is heading in the wrong direction, contact Riviera Renovations. We’ll review your contract, inspect the site, and show you exactly what needs to happen next — before things get worse.